Tag Archives: support

Service Agreements or Ad Hoc?

Businesses often task the receptionist or another person to make a few phone calls in order to obtain pricing from 2 or 3 IT service companies on their hourly support rate. Often the motivation for this ranges from obtaining cheap IT support on the one end of the spectrum,...

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No Standards in IT

The field of IT Support is relatively new compared to other fields of work such as lawyers or accountants. As a result i have found a noticeable lack of standards. There are of course some international standards such as ITIL but these are generally only brought up in the...

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