techtron.co.za

Remote Support Services

Techtron Remote Support simplifies support by letting technicians control remote computers, servers, and network devices over the internet or network. With the use of specialised software from one of the industry leaders in remote support, our technicians can see what customers see and control their computers for support. Seeing the screen helps decrease on-site visits, reduce phone support, and increase effective response to high priority issues. This results in less down time for our clients and quicker response times.

Our remote monitoring provides alerts and reports to offer early warning of potential system failures, resource utilisation issues and performance reporting. Your IT infrastructure will be remotely monitored 24/7 by our state of the art IT Support service monitoring tools with the benefits being:

• Maximize network up time: Proactive monitoring and alerting allows you to resolve issues prior to failure;

• Increase network security: Integration with leading anti-virus providers, patch management, security auditing, alerting and reporting;

• Improved performance: Analyse trends to identify performance issues and upgrade requirements;

• Manage network assets: Real time asset inventory provides deep visibility into network assets; with and easy to read reporting

Along with our monitoring tools our technical support team are highly trained and motivated to assist with any IT related issue.