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IT Support Contracts

The Techtron Difference: Focused on Managed IT Services

We have thrown out the old break and fix methodology that so many IT companies in South Africa still use today.
Techtron is solely focused on managed IT services, streamlining IT infrastructure and ensuring business continuity.

Our 3 most popular IT support contracts are listed below.

Unlimited Support Contracts

Contract

Remote Support

Onsite + Remote Support Silver

Onsite + Remote Support Gold

Description Unlimited* Remote support only.
Includes the following:
  • OS Software Maintenance
  • Anti-Virus Updates
  • Internet, Email & Network issues
  • Printer issues
  • Hardware support
  • Network Maintenance & Support
  • Telephonic support & advice available for any I.T needs

Unlimited* onsite and remote support
Includes the following:

  • OS Software Maintenance
  • Virus Removal / Updates
  • Internet, Email & Network issues
  • Printer issues
  • Hardware support
  • Reloading operating system
  • Data Backups
  • Network Maintenance & Support
  • Telephonic support & advice available for any I.T needs.

Unlimited* onsite and re-mote support
Includes the following:

  • OS Software Maintenance
  • Virus Removal / Updates
  • Internet, Email & Network issues
  • Printer issues
  • Hardware support
  • Reloading operating system
  • Data Backups
  • Network Maintenance & Support
  • Telephonic support & advice available for any I.T needs.
  • Reduced Hardware Prices.
  • Preferential call outs.

SLA8hr response for server or critical infrastructure faults, -16hr response for critical desktop faults business hours only (8:30am – 5pm)8hr response for server or critical infra-structure faults, -16hr response for critical desktop faults business hours4hr response for server or critical infrastructure faults, 8hr response for critical desktop faults during extended hours (7am – 9pm)

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*Terms & Conditions Apply

 

Mid-sized corporate based in Cape Town in need of reliable IT support?Contact Techtron to inquire about managed IT service contracts. Contact-Us

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